I’ve got a new friend whom is having some problems with his company site’s online uptime, as well as dealing with massive email issues. After looking over the situation, I gathered that there have been some domain registrar level issues.
1st, it looks like he may have changed his mail records (MX). The idea was to point the mail records over to his new hosting company. That didn’t work too well since he couldn’t access mail anymore.
His whois records showed that he was using Tucows as a registrar. However it looks like his host, Cbeyond was acting as the registrar since that is where he modified the MX records. Im guessing they resold Tucows.
To be honest, it was a bit puzzling. After fixing the problem by pointing the mail back to the old host account, he still has the problem of needing a new host.
I have had to give my recommendations for a new web hosting company. Im a current user of Liquid Web and I do like liquid web but, I am very familiar with Hostgator and knowing their needs, I am sure they will be happy there until they grow more. 24 /7 support, and the tech’s know pretty well what they are doing. They also have upper level technicians when level 1 cant help.
I like liquid web for web server setups. We utilize them and can get blocks of IPs as needed for all of our hosting clients, and the support is nice too. I had an issue requesting a static IP using hostgator, as they seem to only give them to dedicated hosting accounts and the business plan level accounts.
With Hostgators web hosting Its a standard setup using WHM(Web Host Manager) and Cpanel (Control Panel).
Im about to set them up now and transfer all of their files to the new host and create the new mail box accounts. I’ll then point the DNS over to their new serverhost. Should be no real down time at all since its late.